Here at NDC Distributors LLC we strive for the best possible customer service possible, therefore our return policy is as follows:
1: In the event of seller error the customer has 48 hours from delivery receipt to report any issues. After 48 hours products will be subject to a 20% restocking fee and shipping fee. Products will be subject to an additional 10% restocking fee for every week after.
2: Any return for a reason other than seller error the product will be subject to a 20% restocking and shipping fee. Products will be subject to an additional 10% restocking fee for every week after.
3: All returns must have an approved return authorization form for the return to be processed.
4: Returns without an approved return authorization form will not be credited.
5: Repackaged or open products are not eligible for return or reimbursement.
6: The value of credit given will be for either the purchase value or the market value, whichever amount is lower at the time of return.
7: Items with stickers, price marks of knife cuts are not eligible for return or reimbursement.
8: No returns on refrigerated products, close out inventory or special deals.
9: No returns on any product that was specially ordered for a customer.
10: No returns for any product that is indicated non-returnable on the invoice.
11: Products that expire within 6 months is deemed short dated and is not eligible for return.
12: Returned merchandise damaged in transit by the customer’s carrier will not be reimbursed.
13: All returns are at the discretion of the sales representative’s manager.
14: All credits will be issued in the form of a credit memo, no checks will be mailed.